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Lost access or changed your number?

Your WhatsApp number is your Leadova account — there's no password to forget. Here's what to do if something changes.

You still have your number, but want to open your portal

Message us on WhatsApp and send the word portal. We'll reply with a one-tap sign-in link. Tap it on the same phone and you're in — nothing to type. The link works for 15 minutes, then send portal again for a fresh one.

You've changed your WhatsApp number

  1. Message us from your old number if you still can, and say "I'm changing my number to +44…". We'll move your account across the same day.
  2. If the old number is gone, fill in the short form below. It goes straight to our team — no email needed.
  3. We check the details against your existing records — usually a recent customer name, job address or invoice amount — then move your quotes, invoices and history to the new number.

Request a number change or get access back

Send this straight to our team. Nothing changes until we've checked it's really you.

You've lost your phone

Your records are safe with us, not on the handset. Once you have a replacement SIM with the same number, message us and everything is exactly where you left it. If you can't keep the number, follow the steps above and we'll transfer the account.

Someone else needs access

Each account belongs to one WhatsApp number. If your partner or office manager needs to send jobs too, email hello@leadova.com and we'll set that up for you.

You want your data removed

Reply DELETE MY DATA on WhatsApp at any time, or email hello@leadova.com. See our privacy notice for what we keep and for how long.

Still stuck?

Use the form above for number changes, or email us at hello@leadova.com — a real person replies, usually within one working day.

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